Tag: Messbarkeit
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AI in government:
The end of discrimination? Many see artificial intelligence as an accelerator of state modernisation. And yes, it is — when it comes to productivity and efficiency. But what social and ethical consequences does using AI in digital government have? The study “AI for the Next Generation of Public Services” makes clear: AI doesn’t just decide…
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The reality of digital government?
Different from what many think. For years, politicians have given big speeches about digitisation. Plans get made, laws get passed, targets get announced. But how far have administrations actually come? The OECD looked into this for its member states — and found: AI is the new junior caseworker. Artificial intelligence has reached public administration —…
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Is the end of isolated solutions coming?
Federal Germany loves special paths, one-off developments and incompatible systems. But: all of that holds back digitising government. Because when every municipality develops its own solutions, that doesn’t just cost unnecessary resources — it also prevents systems from being properly integrated. And what’s true for Germany naturally also applies to the EU. If every country…
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Automatic data exchange? Not with Germany.
Why keep it simple when you can make it complicated. That’s a thought you often have when dealing with Germany’s digitisation of government. A case in point: in principle, Germany aims for the Once-Only principle — meaning data only has to be entered once, and can then be retrieved by various authorities. In theory. In…
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The end of administration as we know it?
It’s news that feels like it’s from another dimension — and yet it’s real and close by. Our northern neighbour Denmark has abolished letters and letterboxes. Sounds extreme, but it’s actually just logical, because letter volume there has dropped by around 90% since the year 2000. Messages are sent digitally now — including, and especially,…
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Germany 2026 still feels a lot like 1990.
We’re starting the digitisation year 2026 with a stock-take: how far did Germany get last year? Not far. Because a trip to an authority in Germany still takes an average of 2 hours and 5 minutes right now — if you even manage to get an appointment. 58% of the people surveyed by Bitkom say…
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Anyone looking to make a change will definitely find a great team here, as I know from my own experience.
You can find this post on LinkedIn here: https://www.linkedin.com/feed/update/urn%3Ali%3Ashare%3A7406238777494601728
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Digitisation is great — except when nobody knows about it.
Plenty of administrative services have long since gone digital. Over 90% of tax returns, for example, are filed online. But other services are barely used. Why? Often enough, because nobody knows what’s possible. The state fails to advertise its digital products. So 64% of respondents in one study say the state needs to inform them…
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We’re taking a break — digitisation carries on.
What a year that was! What didn’t happen? Now, finally, it’s time to catch our breath. We’re taking a break and looking forward to the digital future. See you soon, and happy holidays! Image: This image was created with AI. You can find this post on LinkedIn here: https://www.linkedin.com/feed/update/urn%3Ali%3Ashare%3A7402705879466209280
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Is this the digital turning point?
Friedrich Merz and the state premiers decided on around 200 measures last week to cut red tape and boost digitisation. Is this now the big breakthrough Germany has been waiting for? No. But an important intermediate step. Among the plans for digitising government: Central online vehicle registration: in future, registering, deregistering, or re-registering a vehicle…
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Too big to fail or too big to function?
When digital government projects fail. And what we can learn from that. In theory it’s all very simple. Digitising government needs one big solution that integrates everything, lets everything talk to everything else, and hey presto, we’ve got the perfect user experience and save costs on top. But an example from England shows that in…
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Let’s follow Friedrichshafen’s lead:
This is how user-centred digitisation works. For us at Stadtmanufaktur.Digital, user-centred development is decisive for the success of digitisation in Germany. But what does user-centred UX actually mean? It means putting people at the centre. Not just building IT applications, but designing them step by step together with those who’ll actually use them: real users.…
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Digitisation with the handbrake on?
How Germany becomes the slow driver in the fast lane. Digital government in Germany battles more obstacles than Odysseus on his journey. One thing, though, has so far barely gotten any attention: the lack of dynamism among IT service providers. The Kronberger Kreis, a scientific advisory board of the Stiftung Marktwirtschaft, shows clearly: many problems…
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Thank you, Stefanie Koch and Martin Jordan, for the chance to learn more about this very sensible and valuable #ServiceStandard and go deeper into it. It would be great if as many people as possible use and live it, since it will noticeably advance #DigitisingGovernment in Germany and increase its #acceptance among citizens and businesses.
You can find this post on LinkedIn here: https://www.linkedin.com/feed/update/urn%3Ali%3AugcPost%3A7397596318690332672
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It’s the brevity that counts:
This is THE quick win of digitisation. In digitising government, the conversation is often about the big stuff: strategies, platforms, deadlines, goals. Big solutions, in other words. We need those too, but they just take time. A lot of time. So how can we improve people’s lives quickly and easily? One of the most powerful…
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Government staff are sceptical about digitisation. Really!? Reality looks different. A new survey shows: in an online poll of 461 public-sector employees, the general attitude towards digitisation was mostly positive.
The real brake isn’t staff — it’s unclear processes, missing skills, inadequate IT infrastructure, or simply too little time. So if we want to make digitisation succeed, we don’t (only) need to convince staff — we need to create better framework conditions: further training, simplified processes, clear responsibilities, and good technology. Source: Kerstin Wüstner, “Digitalization…
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Digitisation? People are ready — the services aren’t.
Why that’s the case, and what can be done about it. The road to a digital republic is still long. And various hurdles have to be overcome. But often it’s not the obvious ones. Many people think: people don’t want to use digital services. We have an acceptance problem. But is that really true? Current…
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The true heroes of digitisation: municipalities.
Why are they so decisive — and why do we still listen to them so rarely? When digitising government is discussed in Germany, the spotlight usually falls on the federal government and the states: big programmes, strategies, platforms. That’s important — no question. And yes: European requirements are also necessary to harmonise digital functions across…
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What we can learn from Estonia.
And what not… Estonia is a role model for digitisation. 100% of all government services are available digitally. But what exactly do the Estonians do better? And what not? Here are my lessons: 1. Consistency instead of compromise Estonia decided early on to think about administration as fully digital — not as an add-on, but…
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High potential. High pressure and hurdles too:
Here’s where the EU Digital Identity Wallets stand. Digital identity is the key to accessing digital services simply, quickly, and efficiently (see my post from last week). And while so far every country in Europe has been tinkering with its own solution, the ONE FOR EVERYTHING is finally arriving: eIDAS 2.0 — the EU Digital…
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Why Germany’s most secure key is barely used
In future, all Germans should be able to access all digital services through a single platform, ideally entering their data just once. Simplicity also means identifying yourself with just one key. And while the rest of it is still a distant dream, this key already exists — hardly anyone just knows about it. Even fewer…
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Estonia. Always Estonia again. Our digital figure of the week comes from the Baltic republic too. 100% of all government services are now available digitally. So all of them, really all of them. A record, and a genuine role model for Germany and the world.
Photo by chris robert on Unsplash You can find this post on LinkedIn here: https://www.linkedin.com/feed/update/urn%3Ali%3Ashare%3A7392599304143757312
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Germany doesn’t want digitisation? Wrong!
People are actually longing for it, as a new study shows. Around 90% of Germans want their municipality to step up the pace of digitising government even more. We’re happy to help with that! What do you think of your municipality’s digitisation pace? Source: https://lnkd.in/eKmEeJBc Image: AI with Midjourney. You can find this post on…
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AI regulation coming to the US too?
Something’s moving in the Wild West of digitisation. While the EU now regulates AI and its use through the Data Act, the United States has so far been sceptical, as usual. Republicans in particular resisted a federal solution. Instead, individual states passed their own rules. But more and more civil lawsuits against AI companies, and…
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Shield or brake?
How regulation helps decide the pace of digitising government. Digital government needs security. Everyone agrees on that. But how much? More and more often, it shows: too many security requirements hold back exactly the projects meant to modernise the state. Right now, that mainly affects critical infrastructure and authorities. New cyber rules bring more security,…
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The nice thing is that you can start really small with AI. Because AI can take on development work — starting with expanding online services and checking how secure they are. That doesn’t make people redundant, but it does take tedious work off their hands, so they can focus on what really matters for a given task. That way they can bring in their knowledge and experience in a more targeted way. A picture that’s genuinely encouraging, especially in times of limited resources!
You can find this post on LinkedIn here: https://www.linkedin.com/feed/update/urn%3Ali%3Ashare%3A7388136575353847808
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Indeed, the technical and contractual hurdles are the biggest challenge holding back digitisation. Federal structures reinforce the slowdown in this area.
And yet we could not only be far further along nationwide, but could also already be noticeably speeding up the change processes themselves — meaning we wouldn’t just switch from analogue to digital, but also immediately make use of the new possibilities that opens up. The craft to do this has been there for a…
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That’s really a lovely metaphor. There’s really nothing more I want or need to add to that…
You can find this post on LinkedIn here: https://www.linkedin.com/feed/update/urn%3Ali%3Ashare%3A7374010621736169472
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It’s indeed very important — I’d almost say essential — when digitising, to think about who we’re actually doing this for. And that’s not the tech giants, and not some buzzword either — it’s people like you and me.
Applying for digital government services has to be as easy as spreading butter on bread. And that’s exactly where digitisation has an edge over the analogue world: we can address different groups of users in a targeted way, and meet and take them along from wherever they currently stand. Only then does it become a…