You don’t need AI for that — you need good design! That’s not a bold claim, it’s freshly proven reality. Canada tried it out and radically reworked its administration around a single aspect: user-friendliness. Forms were cut down, texts simplified, and processes redesigned to follow the logic of the people using them.

The result isn’t just surprisingly strong, it’s also crystal clear: processing times and completion rates improved by more than 30 percent.

Often the problem isn’t the technology at all. It’s the design. That’s why we always design apps with the user at the centre.

Sources:
Canadian Digital Service (CDS)
Government of Canada Digital Standards

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