We work on these topics and questions, among others.
KI/AI
Artificial intelligence with risks and side effects
Artificial intelligence is already changing the way we work, process information and preparedecisions. At the same time, it raises new questions: which tasks are actually suited to AI? How can quality and traceability be ensured? And how do we handle sensitive data or flawed results? That’s why we’re not only interested in what’s possible with AI, but above all in how it can be used responsibly. Because real value doesn’t come from the technology alone, but from using it safely, transparently and with quality assurance.
Process Management
If it already annoys you, please don’t digitalise it
A bad process, digitalised, is a bad digital process. Before digitalising processes, it’s worth taking a close look at how they actually work today. Where does unnecessary effort creep in? Which steps have grown historically without ever being questioned? And which steps are actually needed to deliver the service? For us, process management is exactly about these questions: understanding, improving, changing or redesigning existing workflows, and creating a foundation digitalisation can build on sensibly.
E2E5
The relay baton of responsibility
Digitalisation doesn’t stop at departmental boundaries or individual process steps. That’s exactly why we care about thinking and working end-to-end. Where do the breaks happen? Which areas need to be considered together? And how can processes be designed so they become simpler and
more efficient for everyone involved? For us, end-to-end digitalisation means keeping the entire journey of a service in view – from the first request through to completion.
User-Centricity
The most important person is sitting in front of the screen
Digitalisation doesn’t start with technology, but with the people who use it. That’s why we focus onthe expectations, needs and challenges of different user groups. What seems understandable from their perspective? Where do obstacles arise? And how can digital services be designed so people actually adopt them? Taking the users’ perspective is, for us, a core part of successful digitalisation.
Life-Situation Model
Life-situation model vs. administrative jungle
People don’t think in terms of administrative responsibilities. They deal with situations: moving house, having a child, starting a business, or other changes in life. The life-situation approach therefore asks how administration and business management can be shaped from this perspective. Which services belong together? Where can processes be simplified? And how can digital services be created that genuinely reflect people’s real needs?
Transformation
Digital transformation is on the way. But heading where, exactly?
For us, digital transformation is more than introducing new technology. It changes how organisations work, deliver services and interact with people. That’s why we focus on how digitalisation can be used meaningfully, what structures are needed for it, and how technological possibilities can be brought together with organisational change. Because digitalisation isn’t a single project – it’s a continuous process of change.
Communication
Talking helps. Even in public administration.
Change needs communication. Digital transformation processes in particular affect many people, change familiar routines and can trigger uncertainty. That’s why we focus on how information, participation and dialogue need to be designed so that reluctance can turn into engagement. Because technical solutions alone don’t change organisations – people do.
Funding
Money alone doesn’t digitalise anything
Many digital projects emerge in areas that are socially and politically desired and are therefore supported through funding programmes. We’re interested in the possibilities for using additional funds sensibly, and how they can help projects move faster or go further. It’s not just about the funding itself, but also about the responsible use of public resources and applying them where they make sense.